Shipping policy

At HotPan, we are committed to providing reliable and convenient shipping services for customers worldwide.

Worldwide Free Shipping

We proudly offer free shipping on all orders with no minimum purchase required.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is approximately 7–10 business days depending on the shipping destination.

Please note that delivery times are estimates and may vary due to:

Customs clearance procedures
Carrier delays
Weather conditions
Peak holiday seasons

Order Tracking

Once your order has been shipped, a tracking number will be provided via email when available.

Customs & Import Taxes

International customers may be responsible for customs duties, taxes, or import fees required by their local authorities. These charges are determined by the destination country and are not controlled by HotPan.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team. We will assist you in resolving the issue as quickly as possible.